To place your order: Add the desired item and quantity to your cart 2. Click the shopping cart icon. Review your order and click Continue Checkout.

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Sign in or Register. Confirm your shipping details and payment method, click Continue Checkout. I ordered a standard-size dress, not a custom-made one.

Why is it taking so long? All of our dresses are made-to-order, whether you ordered a standard or custom size, both require tailoring time.

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Tailoring Time is displayed on each dress’s product page. If you add this time to the shipping time, you’ll have an idea of when to expect your item.

We will send you an email once your order has been shipped. You can choose to chat now or email us to get information on your order. You can calculate a delivery estimate by taking the processing time and adding the shipping time.

Currently it takes days to make wedding dresses and days to make other dresses.

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You can check the tailoring period on the product page. The shipping time depends on the shipping method. The fastest shipping – expedited shipping, takes days.

Our size chart is independent. To choose the best size for you, please check the size chart on the product page, and refer to the measurements below each size.

You can also refer to our measuring guide to see how to measure yourself.

To ensure the dress fits you well, we also suggest you choose custom size, which means that we make the dress based on your exact measurements.

Will my item be exactly the same color as what is shown on your website? Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics.

However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get.

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We suggest you order a fabric swatch to view colors in person. Could we get color swatches to see what the colors look like in reality?

They take anywhere from business days to arrive. Order swatches. To ensure that your dresses will be made from the same roll of fabric, please inform us of your requirement about color via email or leave us a message in the Special Instructions column at the bottom of the check-out page when placing the order.

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Due to agreements with the dress designers, we make the dresses strictly according to the pictures shown on our website.

However, for certain dresses, we can add spaghetti straps or remove the train. For adding spaghetti straps or removing a dress train, please confirm with our professional representatives first before you place your order.

You can choose to chat now or email us. Please click this link. To send a wire transfer, just submit instructions to your bank, and provide the information about our account you can find this on the order details page.

After you transfer your money, please inform us of which method you use, sender name, transaction ID and the transaction amount as well as the country you transfer the money from.

You can also choose to chat now or email us. If you have an unpaid order and want to use a different payment method, it’s easy: Click on the unpaid order you want to complete payment on.

We ship worldwide. There may be particular locations that we might require additional information to ship to, if so, we will get in touch with you ASAP.

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We have three shipping methods including expedited shipping, standard shipping and super saver shipping. You can only change the shipping address while your order is still in production.

Please chat now or email us.

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Or you can send your correct shipping address to service JJsHouse. Our representatives will correct your shipping address and send you a confirmation email as soon as possible.

Once your order has been shipped, we cannot change the delivery address nor delivery options. The shipping fee will depend on the weight of the order.

It is possible to check the estimated shipping cost at the Checkout page. JJ’s House will issue a full refund of the cost of the returned product if you are not satisfied with your item s.

Shipping fee will not be refunded if the items are made and prepared in the correct way. However, JJ’s House will issue a full refund including shipping for any damaged, defective, or mis-shipped items.

To receive a full refund, if eligible, please contact our Customer Service to initiate the return process within 7 days upon receiving your item s.

The item must be returned in its original condition. The item must be unworn, unwashed, unaltered, undamaged, and with the original tags attached.

We cannot process the return of any faulty item. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order.

Please include an explanation and photographs stating the reason for your return.

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We reserve the right not to accept the returns without prior approval from our Customer Service. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return.

Please send the item s through your local post office within business days upon receiving the return form.

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Please keep the tracking number safe. All the return item s will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned.

Once the refund has been processed by us, it usually takes business days for the funds to be credited to your account, depending on your bank or payment service.

Your bank or payment service may levy a small transaction charge. JJ’s House will issue a full refund if you are not satisfied with your item s.

Shipping fee will not be refunded. Please send your request and correct email address to service JJsHouse. Our representatives will reply within 24 hours.

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We make high quality dresses in accordance with the pictures.

While shopping online, you can also enjoy more competitive prices.? Please feel free to contact us and we are willing to give you some professional suggestions.

Our innovative approach brings you the best in formal wear at affordable prices — and our in-house designers have created a wide range of looks to have you dressed to impress anywhere, anytime.

All our dresses are made-to-measure by our expert tailors to ensure the perfect fit, just for you. We work in close, fair partnership with our tailors.

Can’t find what you’re looking for? Please don’t hesitate to. We use cookies to provide you with the best possible experience. By continuing to use our site, you agree to our use of cookies.

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Fabric Swatch. Ring Bearer Suits.

Chat now. Online help. How do I place an order? How can I track my order status? When will I receive my order? What is the best way to choose my size?